Are returns accepted? Yes, returns are accepted:
  • Within 5 days of receiving the order
  • In case of product non-conformity, with photographic and video proof provided.
  • In its original packaging
  • Return shipping costs are the responsibility of the customer.
Return requests should be made via email to contacto@artistaniastudio.com What are the shipping zones? We ship to Colombia and internationally. National and International Shipping National Shipping: The shipping cost within Colombia is included in the total price of the product. When making your purchase, you will see the final cost that includes the product, shipping, and taxes. International Shipping: We offer international shipping to Latin America. However, due to variations in rates depending on the country, we ask that you contact us to coordinate the shipping. This way, we can offer you a personalized rate based on your location. What are the delivery times? Los plazos de entrega varían según la zona geográfica. Para productos que están en stock (no encargos), En Colombia: hasta tres días hábiles después de la compra. Internacional: hasta 8 días hábiles según el destino